Case Management
A case is an exception to the so-called Happy Flow, or standard
processes. ProcessRunner allows you to analyze and
reduce these exceptional or drop-out processes
within your organization. This is a must for organizations
that are focused on the continuous improvement of their services.
ProcessRunner provides a precise overview of the exceptions in your
organization. Using this overview, you can implement specific
preventive measures (drop-out reduction). Additionally, the
workflow system provides insight into the existing WIP or
workload.
Action to prevent failures
ProcessRunner ensures that drop-outs are immediately translated
into concrete tasks for employees. Subsequently, these tasks can be
handled right the first time by these employees. Do it
First Time Right! This approach results in a
substantial decrease in the number of complaints. Problems are
resolved before customers even need to complain. ProcessRunner also
provides an adequate overview of the quantity of work to be
done. This way you can easily optimize work distribution
and take measures to reduce drop-out.
- 'Happy flow' in standard application
- Cases in ProcessRunner
- Six Sigma
- Continuous improvement