The simple solution for your processes
ProcessRunner provides employees with the
information that they need to carry out their tasks. No
more, no less. This might be the data they need to answer
customers' questions correctly, or the information they need to
make agreements and more importantly, follow through on them.
ProcessRunner also supports the operation
of your customer processes. Standard processes are
initiated based on customer contacts; this ensures that tasks are
channelled to the right person at the right moment. What if a task
is not a standard task? ProcessRunner will make sure that it still
finds its way to the right department.
For whom
ProcessRunner supports both front-office and
back-office organizations. These users include not only
customer service, front office, and contact center employees, but
also inside sales staff, team leaders, and managers.
Self-service
ProcessRunner also supports your customers managing their own
business online. For this we have developed the
SelfService Box. This is the first
transactional chat bot that really enables
your customers to perform their transactions themselves
end-to-end..
Modules
ProcessRunner consists of these modules:
ProcesRunner
Agent Cockpit
ProcessRunner
Organizer
ProcessRunner
SelfService Box