Morphis BV

More and more companies are switching to 'new styles of working'. This results in more responsibility and freedom: employees decide for themselves where and when they carry out their duties. Still, this way of working is often accompanied by problems in the beginning. It is not always clear which tasks are carried out by whom, when and where, for example. Another common complaint is that managers often feel they lose control over the progress of the work.

Bottlenecks

• Task distribution is often unclear.
• There are no means for measuring performance.
• Lack of insight into the workload.
• Managers lose control over employees.

Solution
ProcessRunner ensures that work being done focuses on tasks. Tasks within processes are linked to roles and teams. Everyone knows which actions are expected of them. This creates excellent possibilities for decentralized working. Managers remain informed of the total workload and the quantity of work being carried out by their employees.

Results

• Employees are no longer tied to a location or working hours. Systems can be accessed from anywhere and at any time. One of your employees would prefer to avoid traffic during rush hour? If so, he can now carry out part of his duties from home.
• Managers always have an overview of the total workload. In addition, they can control the assignment of tasks to the employees available to perform them. And, regardless of where they perform their duties, their progress can always be monitored.
• The number of appointments at other locations decreases. As a result of improved communication, employees can discuss matters from a remote location with ease.

The use of ProcessRunner results in a significant improvement in employee satisfaction. A significant improvement in efficiency is also noticeable after three months. Tasks are completed up to 20% faster.